Privacy Policy

1. Introduction

SixByFive TCG (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (the “Service”). By using our Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

• Account Information: When you register or use the Service, we collect information such as your username, email address, and password.
• Profile & Collection Data: Information about your collection, profile, binder contents, wishlist, achievements, trading activity, and preferences.
• Marketplace & Transaction Data: Data related to your listings, trades, purchases, sales, offers, messages, and shipment/tracking information (where applicable).
• Usage Data: Information about your device, browser, IP address, referral URLs, access times, and interaction with our Service (via logs and analytics).
• Payment & Subscription Data: When you make purchases or subscribe, we (or our payment processors) collect transaction information. Payment details are processed securely and are not stored on our servers.
• Cookies & Tracking: We use cookies, web beacons, and similar technologies to collect analytics and improve your experience.
• Communications: We store messages, support requests, and emails exchanged with us or between users for safety, moderation, and support.

3. How We Use Your Information

• To operate, maintain, and improve the Service and your user experience.
• To enable collection management, trading, marketplace transactions, and community features.
• To provide account support, customer service, and respond to inquiries.
• To communicate service updates, account notifications, or security alerts.
• To personalise features, content, and recommendations.
• To monitor and prevent fraud, abuse, or suspicious activity.
• To comply with legal obligations, regulatory requirements, or protect our rights.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, analyse site traffic, and tailor your experience. You can manage your preferences at any time in your Cookie Settings. Our analytics partners may use cookies as described in their own privacy policies.

5. How We Share Your Information

• Service Providers: We may share information with trusted third parties (hosting, analytics, payment processors, shipping providers, email delivery) as needed to provide the Service.
• Marketplace & Trading: When you engage in trades or sales, relevant information (e.g., shipping address, username) may be shared with the other party as required to fulfil the transaction.
• Legal & Compliance: We may disclose your information where required by law, regulation, or to protect our legal rights and the safety of users.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that process. We will notify you of any such change.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure; use the Service at your own risk.

7. International Data Transfers

Your information may be processed and stored on servers outside your country, including in the UK and EEA. If we transfer data internationally, we will ensure appropriate safeguards are in place as required by law (such as Standard Contractual Clauses).

8. Data Retention

We retain your personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce our agreements. You may request deletion of your account at any time (see “Your Rights” below).

9. Your Rights & Choices

• Access: You may request access to your personal data we hold.
• Correction: You may correct or update your information in your account settings.
• Deletion: You may request deletion of your account and associated data. Some data may be retained for legal or security reasons.
• Objection: You may object to or restrict certain types of data processing.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Marketing Preferences: You can opt out of non-essential communications at any time.

To exercise any of these rights, email us at support@sixbyfive.co.uk. We may require verification of your identity.

10. Children’s Privacy

Our Service is not directed at children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on this page or via email. Your continued use of the Service after any change constitutes acceptance.